Ever thought how a call center functions? How it handles so many outbound calls and incoming calls? Call centers of business companies, like mail order catalogue firms, customer support for hardware and software, usually answer a lot of incoming telephone calls of customers or makes outgoing calls to customers.
In such situations and many others where the individual identity of the caller is not relevant and in situations where time translates to money, the Predictive Dialer is used.
A Dialer provides the connection between the internet or a network of computers and an analog telephone. In this era of telemarketing, many business problems have increased, yet there is the urgent and unavoidable need
• to improve customer care
• to sell to customers with automated systems
• to increase personal productivity
• and most important of all to control costs( one way to do this is to employ fewer live agents to handle routine calls)