Call Centre Jargon Buster
Call centres are littered with buzzwords, jargon and abbreviations. We explain here all of the common buzzwords that will be found as soon as people start talking about call centres
There are lots of three letter acronyms or TLAs used in call centres. So here is a jargon buster to help you out.
It can be very confusing to the novice, so we have started to build a glossary of all the call centre buzz words. We have also built a definition of what they really mean in normal words. For example you could look up DPNSS and see the answer Digital Private Network Singnalling System and be none the wiser. We hope to be able to put these terms into normal language.