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Choosing a hosted dialer provider is not an easy task – with the numerous types of hosting provider and tons of hosting companies it is extremely hard to narrow down on a right fit.
Broadly speaking there are two different types of hosting providers, which you can choose from.
1. Shared hosting.
2. Dedicated Hosting.

Shared hosting

Shared hosted dialer is one of the most common types of hosting.
From a technology perspective, the way a shared hosted server works is that a hosting company creates multiple accounts on a single server. Subscribers then pay for each account and often depending on the number of agents they want logged in on the system, which is an indirect way to know the kind of bandwidth, and storage utilization they will have.
Costs
Shared hosted server is one of the most economical hosting packages available.
Advantages
1. Lost Cost
2. Easy to setup and maintain – and does not require any system administration knowledge.
Disadvantages
1. Is not suitable if you need to do some custom administration or install.
2. Since a single system can have multiple accounts, there are no resource guarantees in terms of CPU or memory usage. Essentially what this means is that incase there is a rogue account in the server where your shared hosting account is located which is hogging CPU or memory resources through long running processes, then it will impact performance of even your account
Best Suited For
1. Small centers who would like to avoid the costs of servers a technician initially.

Dedicated Hosting

Dedicated Hosted server refers to leasing out your own server at a hosting provider. This is most suitable for organizations who want complete control of their servers. In dedicated servers typically organizations can get things customized as per their requirements.
Typically a dedicated hosting provider makes available a barebones server which can be customized with different CPU, RAM and Hard Drive options. The usage is still restricted in terms of bandwidth and speed and depends on the plan you choose, but is typically much more than what is provided by shared hosting.
Costs:
Dedicated hosting is the most expensive hosting option and is typically used only by organizations
Advantages:
1. Freedom to have any required customizations.
2. Complete control on the resource utilization of your server as no one else is using the server.
3. Data can be as secure as you want it to be.
Disadvantages:
1. This is the most expensive hosting options and is typically only used by medium or large contact centers.

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